Addressing COVID-19 Customer Concerns at Don "K" Chevrolet

 

We very much appreciate the opportunity to be your Dealership and/or Service Center of choice. Your safety & well-being are our top priority. In response to growing concerns around the spread of the novel coronavirus (COVID-19), we have taken steps to help protect our team & our guests alike.

SANITIZATION: Our Janitorial staff will be deep cleaning the dealership daily to fully disinfect our store. Our team has been instructed to routinely sanitize high touch surface areas throughout the day which includes common areas and other high traffic parts of the dealership.

GREETINGS: While it is typically our policy to greet every customer with a warm handshake & a smile, we've advised our team to suspend any physical contact with guests including a handshake.

GUEST VEHICLES:  We have designed a vehicle check in process which includes wiping down all of the touch points both inside and outside of your vehicle.This includes a sanitation spray applied before and after we service your vehicle, disposable floor mats are installed and removed before your vehicle is picked up, and your keys are also disinfected during the process. Our technicians are 100% committed to keeping our customers and themselves safe during the repair and service process.

EXTRA PROTECTION
: Plexiglass has been installed at all service writer's desks to limit exposure between Don K customers and employees. We have also installed plexiglass in our finance offices.

SHUTTLE SERVICE: We have modified our shuttle vans with a plexiglass barrier to maintain social distancing requirements. Each van is disinfected after every use.

LOANER VEHICLES: These vehicles will be properly cleaned & sanitized between uses.

EMPLOYEE HEALTH:  Our team members will not be allowed to return to work if they've had exposure to a COVID-19 patient until they have self-quarantined & been certified that they can return to work by a doctor.   If they have traveled to a high impact area or been on a cruise, they will be required to self-quarantine before returning to work.  If any of our employees display symptoms of a COVID-19 infection we will be sending them home for a quarantine period.  We are suspending large group meetings & encouraging our team to stay within their direct work areas in addition to exercising social distancing.

We are grateful that you have chosen to place your trust in Don "K" Chevrolet.  We are monitoring this situation & as it evolves, we will update you with any changes in this policy.

Here for you, anytime.

If you have questions about your current Chevrolet vehicle you can call the Chevrolet Customer assistance hotline at 1-800-222-1020 or contact our dealership directly. We are ready to assist where we can.*

*"Dealership and service availability and hours of operations are subject to change, and all federal and local laws and restrictions."

Our doors are open.*

We are open for business and ready to help.* Should you require repairs or routine maintenance, you can rest assured knowing that our Chevrolet Certified Service experts are available to handle your vehicle needs. GM is working with us to help keep our employees and customers safe while your vehicle is in our care.

*"Dealership and service availability and hours of operations are subject to change, and all federal and local laws and restrictions."

Financial questions? We're here to help.

The safety and well-being of our communities is our first priority. From waiving certain late fees to offering an automatic one-month lease extensionif you are nearing the end of your lease, Chevrolet stands ready to help during this difficult time. GM Financial customers in need of help are encouraged to text INFO to 53721, message through the GM Financial mobile app, or contact the GM Financial Customer Experience team at 1-800-284-2271.

Please review the lease extension guidelines at gmfinancial.com/coronavirus before deciding to extend your lease.

When we all roll up our sleeves, great things happen.

Due to an unprecedented number of blood drive cancellations, the American Red Cross† is facing a severe shortage of blood. If you're looking for a way to help during this crisis, GM has partnered with the Red Cross for the SleevesUp blood donation program. Take the pledge to donate by signing up today.

†The American Red Cross name and emblem are used with its permission, which in no way constitutes an endorsement, express or implied, of any product, service, company, opinion or political position. The American Red Cross logo is a registered trademark owned by The American National Red Cross. For more information about the American Red Cross, please visit redcross.org.

We're joining the fight to help save lives.

To help meet the country's critical need for medical equipment, we're converting the Kokomo, Indiana plant to produce Ventec ventilators. Additionally, an employee-led initiative at GM's Warren, Michigan facility will lead the production of thousands of surgical masks a day. During these unprecedented times, we are proud to stand with other American companies and our skilled employees to help fight this global pandemic.